Refund and Return Policy

At héspéride, we are committed to ensuring your satisfaction with our bio cosmetic products. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy. Please read the following guidelines carefully.

1. Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  • The return request must be initiated within 30 days of the original purchase date.
  • The item must be unused, unopened, and in its original packaging, with all seals intact.
  • You must provide proof of purchase, such as the order number or receipt.

2. Non-Returnable Items:

Certain items are not eligible for return, including:

  • Products that have been opened or used.
  • Items not in their original packaging.
  • Sale or clearance items (unless otherwise specified).
  • Gift cards.

3. How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@heperide.com to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions for returning the item(s).

4. Return Shipping:

You are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure that the item(s) are received. héspéride is not responsible for items lost or damaged during return shipping.

5. Refunds:

Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account. Shipping costs are non-refundable, unless the return is due to a defect or an error on our part.

6. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team at support@heperide.com within 7 days of receiving the item. We will provide instructions for returning the item and will either replace the item or issue a full refund, including shipping costs.

8. Contact Information:

If you have any questions about our Refund and Return Policy, please contact us at support@heperide.com.