Thank you for shopping at héspéride! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your bio cosmetic products. By placing an order with us, you agree to the following terms.
1. Shipping Destinations:
We currently ship to addresses within [List of countries]. Please note that shipping to certain remote areas may be subject to additional fees or longer delivery times.
2. Shipping Methods and Costs:
We offer several shipping methods, including standard and expedited options. Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.
3. Processing Time:
Orders are typically processed within 1-2 business days. Processing time may be longer during peak seasons or promotional periods. You will receive a notification once your order has been shipped.
4. Estimated Delivery Time:
Estimated delivery times vary depending on the shipping method and destination. Please refer to the estimated delivery times provided at checkout. Note that these are estimates and actual delivery times may vary.
5. Shipping Carriers:
We use reputable shipping carriers such as [List of carriers, e.g., USPS, FedEx, UPS] to ensure reliable delivery of your orders. The specific carrier used for your order will depend on the shipping method and destination.
6. Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment on the carrier’s website.
7. Shipping Restrictions:
Certain products may be subject to shipping restrictions due to regulations or carrier limitations. We will notify you if any restrictions apply to your order.
8. Customs, Duties, and Taxes:
For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country. These charges are not included in the product price or shipping cost. Please check with your local customs office for more information.
9. Lost or Damaged Shipments:
If your order is lost or damaged during shipping, please contact our customer support team at support@heperide.com. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.
10. Address Accuracy:
Please ensure that you provide accurate and complete shipping information, including your full name, street address, city, state, and postal code. We are not responsible for delays or misdeliveries caused by inaccurate shipping information.
11. Contact Information:
If you have any questions about our Shipping Policy, please contact us at support@heperide.com.
